Answers in one place · Still unsure? Contact Selia

Questions, answered plainly

Everything you need
before you begin.

Ordering, fulfillment, spiritual offerings, delivery, privacy, and support—gathered in one place.

01

Ordering & savings

Do I need to apply, and what if an offering is not suitable?

No application is required. Selia reviews the information submitted with each order for suitability and compatibility before proceeding. If she finds that the practitioner-and-customer fit is unsuitable, cannot fulfill the requested intention, or finds you incompatible with the selected companion, she declines the affected offering and refunds the amount paid for it. This is separate from the free recast policy for completed ritual work.

Do website prices match Etsy?

For linked listings, we check Etsy’s current US-dollar item prices, including public Etsy sales. Website-exclusive offerings have their own store prices. Optional website offers may give you a better total; checkout applies the best eligible offer. Shipping, taxes and personalized Etsy coupons are separate. Prices are checked again before payment; if an item price changes, you’ll be asked to refresh and review your cart.

What information should I provide?

Checkout already records the offering and options you select. Fill in only the additional details requested for that item. Personalized work may need a companion’s name, an intention, or a preference; ready-made downloads do not require personalization.

Can I change my information after paying?

Contact Selia immediately using the email address from your order. Work may begin quickly, so changes cannot be guaranteed after fulfillment has started.

02

Delivery & turnaround

When will my ritual, reading, or personalized work arrive?

Orders are completed in the order received. Most nonphysical orders are delivered within 24–48 hours and no later than 72 hours, excluding weekends and holidays.

Are digital files instant downloads?

Only offerings explicitly labeled as instant downloads are available after payment is confirmed. Personalized rituals, readings, portraits, and other individually prepared work have their own preparation time. An adoption information PDF is separate from the completed binding write-up, which arrives after the work is finished. Read the delivery section on the offering you choose.

Where can I download my files again?

Sign in to your keeper profile using the email from checkout and open your purchase library. Available files stay attached to the eligible purchase; personalized files appear after Selia completes and releases them. For an older Etsy or manual purchase, use the past-purchase request so Selia can verify it and add the appropriate files.

How are physical items shipped?

Physical items normally ship within 24–48 hours with tracking. Small U.S. orders under $35 have $8.40 shipping; eligible U.S. orders of $35 or more ship free. International shipping for small items is $28.

03

Spiritual offerings

What if there is no progress after my ritual?

If there has been no progress toward your ritual’s original intention six months after completion, I will perform one free recast of that ritual. This is a recast offer, not a money-back guarantee. The six months begin on the ritual’s completion date. Contact Selia with your order number and a brief update to arrange the recast for the same original intention. This applies to website ritual purchases; the full terms are in Store Policies under One complimentary ritual recast.

Are results guaranteed?

No. Spiritual experiences and outcomes are personal and subjective. Timing, sensations, communication, and results vary. No listing promises a specific outcome.

What is spirit companionship?

Spirit-companionship offerings are spiritual and metaphysical services intended for adults who approach the work thoughtfully. Read every description completely and use your own judgment before purchasing.

I do not know which offering to choose. What should I do?

Begin with the Start Here page and read the complete descriptions of the offerings that interest you. If a factual detail remains unclear, contact Selia before ordering.

04

Returns, privacy & support

Do you accept returns?

Digital and nonphysical sales are final and nonrefundable except when Selia declines an offering following the suitability review. In that case, the amount paid for the affected offering is refunded. Physical returns are considered only when an item arrives damaged and you contact Selia within 48 hours of delivery. The buyer pays return shipping. After inspection, qualifying transit damage or a natural flaw may receive a replacement or store credit.

How is my personal information used?

Order information is used only for payment, fulfillment, delivery, customer communication, fraud prevention, and legal recordkeeping. Provide only what is necessary for the offering you purchased.

How do I get help with an order?

Use the Contact page and enter the same email address used at checkout. Include enough information to identify the order, but never send payment-card details.

Still need help?

Ask Selia directly.

Use the contact form for questions that are not answered here or in an offering's complete description.

Contact The Witch's Vessel